Job Description (Café Expert)

Purpose

To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business.

Key Responsibilities:

Product Preparation & Knowledge

  • Making drinks, including blender and espresso-based beverages
  • Serving food
  • Creating merchandise gifts
  • Preparing whole and ground bean packages
  • Providing product information to guests

Selling

Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, café cards etc.)

Cleaning and Organizing

  • Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
  • Re-stocking product (e.g. beans, cups, merchandise)
  • Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers)

Cash Handling

  • Completing sales with guests using cash, debit/credit, givex
  • Follow business procedures for handling voids and cash handling mistakes
  • End of shift reconciliation of cash and register records

Experience Delivery

  • Providing consistent, individualized guest attention
  • Acting in a friendly, approachable manner
  • Demonstrating passion and confidence for Second Cup brand

Extra Benefits:

  • Paid Leaves
  • Salary+Daily Tip
  • International Certificate

Skills

Guest Management Skills, Time Management, Communication Skills

Job Category: Cafe Management
Job Type: Full Time
Job Location: Islamabad

Apply for this position

Allowed Type(s): .pdf, .doc, .docx