Cafe Experts

Job Description (Café Expert)

Purpose

To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business.

Key Responsibilities:

Product Preparation & Knowledge

• Making drinks, including blender and espresso-based beverages
• Serving food
• Creating merchandise gifts
• Preparing whole and ground bean packages
• Providing product information to guests

Selling

Seeks opportunity to enhance the guest experience by providing recommendations for complementary and new products (e.g., food, merchandise, café cards etc.)

Cleaning and Organizing

• Cleaning the facilities (condiment stand, floors, counters, washrooms, tables etc)
• Re-stocking product (e.g. beans, cups, merchandise)
• Equipment maintenance and calibration (espresso machine, grinders, syrup dispensers)

Cash Handling

• Completing sales with guests using cash, debit/credit, givex
• Follow business procedures for handling voids and cash handling mistakes
• End of shift reconciliation of cash and register records

Experience Delivery

• Providing consistent, individualized guest attention
• Acting in a friendly, approachable manner
• Demonstrating passion and confidence for Second Cup brand

Extra Benefits:

• Paid Leaves
• Salary+Daily Tip
• International Certificate

Skills

Guest Management Skills, Time Management, Communication Skills