Job Description (Shift Supervisor)


  • To interact with and create lasting, genuine relationships with every guest, encouraging and earning their loyalty and repeat business and maintain a high level of service by being a leader for the baristas on shift.

Key Duties & Responsibilities:

Guest Service:

  • Greet all guests with a friendly smile
  • Demonstrating passion and confidence for the Second Cup Brand
  • Honor guests by providing quick, friendly and genuine service
  • Generates guest satisfaction; responds appropriately to guest concerns.

Product Quality

  • Ensures that Baristas maintain a high level of Second Cup standards for all products preparation.
  • Ensures that Baristas follows all Second Cup standard recipes at all times
  • Educates guests on Second Cup products and services


  • Communicates with coworkers & management to solve issues and prove quality & service
  • Always ready to assist baristas during peak business times
  • Works with baristas and management to effectively implement positive change
  • Contributes to a positive work environment
  • Assists in the opening and/or closing of the cafĂ© when required.

Cash Handling

  • Ensures all Baristas are following cash handling procedures during shifts
  • Follow business procedures for handling voids and cash handling mistakes
  • End of shift reconciliation of cash and register records

Job Challenges:

  • Understanding features and benefits of all Second Cup products
  • Memorizing drink recipes
  • Face to face guest complaint issues
  • Understand and troubleshoot any equipment issues
  • Maintaining coffee freshness standards while also controlling waste
  • Suggestive selling
  • Multi-tasking (e.g. cleaning, restocking, deliveries with constant guest interactions)
  • Coach, train and assist Baristas during any shifts
  • Work varied hours/days based on cafĂ© requirements

Required Knowledge, Skills and Abilities:

  • Guest service skills (i.e. positive, caring attitude)
  • Strong teamwork skills
  • Cash handling, retail or food service experience preferred
  • Product knowledge
  • Selling Skills
  • Handle multiple tasks at one time
  • Maintain positive morale and professional attitude at all times

Extra Benefits:

  • Salary + Daily Tip
  • International Certificates
  • Health Insurance
  • Paid Leave


Sales Skills, Cash Handling, Team Work

Job Category: Cafe Management
Job Type: Full Time
Job Location: Lahore

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