GRO

Job Description (GRO)

We are looking for a Guest Relations Officer to provide high-quality service to our customers.

The candidate will address complaints and go the extra mile to make sure our guests are satisfied.

Responsibilities:

• To welcome guests
• Attend to guests and answer their inquiries
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks
• Address customer complaints
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Requirements:

• Proven experience as a Guest Relations Officer
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills
• Diploma or BSc/BA in Hospitality Management is preferred

Extra Benefits:

• Salary + Daily Tip
• International Certificates
• Health Insurance
• Paid Leaves

Skills

Receptionist Duties, Guest Service Skills, Customer Acquisition Skills